Terms & Conditions of Oz Filter Warehouse

Please take the time to read these terms and conditions.  By using Our Website and the services, products and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through Our Website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Definitions

Our Website means the website ozfilterwarehouse.com.au

We / Us etc means Oz Filter Warehouse (QLD) Pty. Ltd. and Oz Filter Warehouse (WA) Pty Ltd plus any subsidiaries, affiliates, employees, officers, agents or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate and up to date.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice, nor is it intended and must not be taken to be the provision or practice of medical or health advice. 

Use

The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website. 

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Product Delivery

We will endeavour to dispatch orders within 48 hours (2 working days) of receipt of payment for goods ordered on this site.

We undertake to keep all products in stock but if by heavy demand or shipping issues we are unable to comply with this undertaking we apologize and will place an “out of stock” notice and an ETA of the next shipment next to the effected product.
 

Return of products

We are committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in its original saleable condition within 14 days of receipt and we will either replace it or refund your purchase price using the original payment method. 

Please courier the product for return to:

Unfortunately, your courier charges on returns are not refundable. However, if you are returning an item for a prior agreed exchange you will be reimbursed for the delivery charge after we are in receipt of the product. 
 
Our Quality Control team inspects every delivery to ensure that the products you receive meet our high quality standards. However if you do receive a product which is faulty, please don't hesitate to call us on +61 (0)7 3808 3088 to arrange free return delivery and an exchange or refund.

We endeavour to use the best Courier service for your area but the possibility of damage may still occur.  Please ensure you check your delivery for any damage prior to signing the delivery docket for the product. We may refuse to exchange damaged goods if signed for thereby acknowledging or accepting the goods have been received in good condition.

Should a fault appear after a product has been used/installed it may still be covered under warranty.

To review our full Returns Policy, click here

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details to Our Website and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Products. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. 

If you wish to use content, images or other of our intellectual property, you should submit your request to us at sales@ozfilterwarehouse.com.au.

Trademarks

The trademarks and logos contained on this Website are trademarks of Oz Filter Warehouse (Qld) Pty Ltd. Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites. 

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We endeavour to provide accurate and up to date product information on Our Website at all times. It is your responsibility to verify the accuracy of information and we are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website, or for any loss caused by any act or omission by us, our employees or our agents, and whether based on negligence, tort, contract or otherwise. Under no circumstances shall the we be liable for indirect or consequential losses. To view our full Purchasing Policy, including our Guarantee, click here

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website, is governed by our Privacy Policy.  By using this Website you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in Queensland

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.